Which one is better? Zendesk has a well-earned reputation because it’s so popular. And considering that its tools (including live chat options) are so easy to use, it’s probably going to be easier for a small business to get integrated and set up. It tends to perform well on the marketing and sales side of things, which is key for a growing company. On the other hand, Intercom has its distinct advantages. That means that if you have a lot of customers bugging you about their specific situations and you need to get your resolution time down in a hurry, Zendesk is going to do a lot for you. Here’s the basic rundown: Zendesk tends to perform better for larger companies with complicated customer ticket needs.
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